How it works

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We make the ordering process simple with our easy 3 step process.

After placing your order and uploading your artwork files, your order will be processed and logged in our system. Orders placed before 10:30am, will be processed and logged same day. Orders placed after 10:30am will be logged the next working day. You will receive an email notification once your order is logged – If you do not receive a notification email that your order has been logged within 48 hours of placing your order, please contact us immediately at [email protected] or Mob: 0421 843351 to ensure your order has not been missed.

When supplying your own artwork our design team will proof the files and you will be notified within 24hrs with an initial digital proof or list of changes required to get the best printing result for that particular job. If we will be making changes to your design or designing new artwork for you, please allow up to 48 hours for an initial digital proof of your design.

Once the digital proof is ready for viewing you will receive and email notification with details about the artwork and if any changes are required. The email will also include a digital proof of the artwork in PDF, JPEG or GIF formats (for standard designs created for our printing products).

After viewing your digital proof on your desktop or mobile deice, you can either approve the proof for printing, or decline the proof by replying to us with any changes required. If you have declined the proof for changes, you must allow up to 24 hours for a revised proof to be sent back to you.

After we’ve received your approval, an invoice with an option to pay online or via direct bank deposit will be emailed to you within 1-2hrs hours of approving. If you’ve not paid in full upfront, an unpaid invoice will be emailed to you within 24hrs with the outstanding amount. If you have not received any correspondence from us within 48 hours of approving your proof, please contact us immediately at [email protected] or Mob: 0421 843351 to ensure we have received your approval.

From here your order is sent into Pre-Press where it is set up for print and sent into Production. Production time on average is within our 2-5 working day turn-around, however some products can take up to 7-14 working days in Production and more. This is because some products require special drying methods or type of construction.


Approximately 3-5 working days for printing to be delivered to your door.

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Once your order has been paid for job goes to our production team for printing. Your delivery details are supplied to us and your order so we can dispatch your printed goods for delivery to your door!

We utilise a network of courier companies including Fastways, Toll Priority Express and Australia Post – depending on the size, weight and priority of an order. The delivery date of your order is approximately 3-5 working days from proof approval with standard printing products.

However, production time can vary depending on your order (i.e large quantity orders, additional finishing) which can extend the estimated delivery date. Delivery time can also vary based on the delivery address you provide. A metro address will ensure a faster delivery time than a rural address.

Where a delivery has not been received by you, please email [email protected] and we will do our very best to help!

(See our full list of printing products that can be delivered to your door within 3-5 business days.)


Approximately 3-5 working days for printing to be delivered to your door.

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Upfront payment is required for all orders.

Website design including new sites and existing sites require a 50% before we commence work on the job. Additional fees may occur if a client requests additional work beyond the original order agreement. (Please see our full terms and conditions here.)

All printing requires full payment of the total invoice amount before the pre-pared artwork is sent to production. Printing will commence the same day or next next working day once payment has been received.

IMPORTANT – Clients must also sign off on proof for artwork is sent to our production team. All printing requires full payment of the total invoice amount before the pre-pared artwork is sent to production.

Proofs, Reprints & Refunds

Concerned about way your proof looks? Feel free to contact us via phone or email.

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The digital proofs we send to you to view are low resolution for proofing on a computer screen or mobile device. We send a digital proof for viewing and purposes only.

If the artwork you’ve given us is low resolution it will be noted on your digital proof. The colours displayed on the proofs are not guaranteed to be accurate. This is because colours vary from on-screen (RGB) to the final printed product (CMYK/PMS).

If you’re concerned about way your proof looks, feel free to contact us via phone or email. We are more than happy to discuss any concerns you might have regarding your proof, or arrange for a hard copy sample to be posted to you.


If there is a problem with your printed goods, you must notify us within 7 days of receiving the goods of any defects discovered with the order or the claim will be denied.

In order to receive a replacement, you must return 100% of the received product within 14 days from the time when the order was received.

All charges related to expedited printing (Urgent Printing or Shipping) are non-refundable, including orders that are returned for any reason. Please ensure your artwork has been proofed and then proofed again before signing off a digital proof. Signing off on a digital proof or printing order, means you have viewed your artwork and you’re 100% certain your artwork and/or print order is ready to commence the printing process. Vertex Media do not take responsibility for errors found in the artwork once a client has signed off on a digital proof .


Please double check all digital proofs and print orders before signing off to avoid disappointment.

Graphics + Print + Web

Tweed Coast Creative Studio

Australian owned and operated family business for over 15yrs located at Casuarina on the Tweed Coast. We take great pride in delivering stunning and effective designs to our clients. We also take the time to understand what you require and create the best solution for your business or project.

Contact us today and chat to our design team and ask how we can help your business.

Graphics + Print + Web

3 Good Reasons to Choose Us

We work closely with clients ensuring they get quality, value for money and great service. Professional designs that look great and on brand, low cost premium printed collateral and high performance websites and hosting service; we're here to help with advertising and marketing of your business.

Award Winning Designs by Vertex Media. Australia Wide Express Delivery on all printing. Vertex Media have won several design awards over the past decade.


Multi award winning graphic design studio located in Casuarina on the Tweed Coast. We take great pride in creating the best visual representation of each clients request. It’s our goal to provide designs that get our clients results each and every time.

Fast digital proofs sent to clients for approval - Vertex Media Design Studio - Tweed Coast, Gold Coast, Tweed Heads


We're to help turn your vision into reality with creative designs that look great and leave lasting impressions. All graphics, print and web services have  quick turnaround, plus we keep you up-to-date through the whole process from start to delivery.

Fast Express Delivery Service Australia Wide - Digital and Offset Printing Specialists


Fast delivered printing on a wide range of high quality printed products. Business cards, brochures, flyers, gift vouchers, posters, note pads, consignment books, invoice books, corporate folders and much more. We offer same day dispatch on selected printing.