Terms and Conditions
Please read our terms and conditions for graphic design, printing, web development and web hosting services.
Last updated 7th November, 2023.
All graphic design work is to be paid in full to Vertex Media by the client before artwork is delivered to the client. Delivery of final artwork to clients is done via email, FTP, Australia post and other Australian courier services.
Clients are responsible to complete full payment of the quoted price if the client requests Vertex Media to undergo or complete graphic design services in any form. If any artwork created by Vertex Media has been created on the request of the customer and delivered to the customer via email, FTP or postage services, the customer is responsible to complete full payment to the value of the artwork files the client has received from Vertex Media.
Upfront payment is required for all orders.
All printing is to be paid in full to Vertex Media by the client before artwork is forwarded to the product team to commence printing. Delivery of all Vertex Media printing is by Australia post and other Australian courier services.
Clients are responsible to complete full payment of the quoted printing price before printing commences. If any artwork created by Vertex Media has been created on the request of the customer and delivered to the customer via email, FTP or postage services, the customer is responsible to complete full payment to the value of the artwork files the client has received from Vertex Media.
Web Development / Design
All web development services are to be paid in full to Vertex Media before new websites go live on the world wide web. All outstanding invoices must be paid in full or services could be terminated and websites placed offline until full payment of invoices are paid in full.
The 50% deposit is only refundable if we have not fulfilled our obligations to deliver the work required under the agreement. The deposit is not refundable if the development work has been started and you terminate the contract through no fault of ours.
Where you fail to supply materials, and that prevents the progress of the work, we have the right to invoice you for any part or parts of the work already completed.
We are pleased to offer you the opportunity to make revisions to the design. However, we have the right to limit the number of design proposals to a reasonable amount and may charge for additional designs if you make a change to the original design specification.
Our website development phase is flexible and allows certain variations to the original specification. However any major deviation from the specification will be charged at the rate of AU$75.00 per hour.
5. Project delays and client liability
6. Approval of work
7. Rejected work
8. Payment and Website Suspension Policy:
Upon completion of the 7-day review period, we will invoice you for the 50% balance of the project.
9. Warranty by you as to ownership of intellectual property rights.
You must indemnify us and hold us harmless from any claims or legal actions related to the content of your website.
Once you have paid us in full for our work we grant to you a license to use the website and its related software and contents for the life of the website.
11. Search engines
12. Consiquential Loss
15. Additional Expenses
17. Ownership of domain names
We will supply to you account credentials for domain name registration and/or web hosting that we purchased on your behalf when you reimburse us for any expenses that we have incurred.
In the event that the website owner fails to pay the issued invoice within 60 days from the invoice date, Vertex Media reserves the right to take appropriate actions. In such cases, Vertex Media will place the account on ‘Updates in Progress – Be Back Very Soon’ status, which will be prominently displayed on the home page of the website until full payment is made.
Furthermore, it is understood that any domain names associated with the website will not be released to the website owner until the outstanding balance is settled in full. Vertex Media retains ownership and control of the domain names DNS settings until payment has been received.
It is the responsibility of the website owner to ensure timely payment of invoices. Failure to make payment within the specified timeframe may result in the suspension of website updates and the withholding of domain name release until full payment is received.
Vertex Media will make reasonable efforts to resolve any payment disputes or outstanding issues promptly and professionally. However, Vertex Media shall not be held liable for any loss, damages, or inconvenience caused by the account being placed on ‘Updates in Progress – Be Back Very Soon’ status or the withholding of domain names due to unpaid invoices.
By availing our services, the website owner acknowledges and agrees to these terms and conditions regarding payment and account status.
23. Governing Law
24. Cross browser compatibility
At Vertex Media, we are committed to delivering reliable and efficient website hosting services to ensure your online presence remains seamless. To maintain this level of service, we have established the following payment guidelines. Please take a moment to review the following terms and conditions that outline the payment and website suspension policy:
1. Payment and Website Suspension Policy:
- Payment Terms: All website hosting payments to Vertex Media are required to be made 30 days prior to the expiry date of the web hosting package, as indicated on the invoice. This advanced payment ensures a seamless continuation of your hosting services. Your timely compliance with this policy is appreciated and contributes to the uninterrupted delivery of our dependable services.
- Late Payments: In the event that payments are not received by the due date specified on the invoice, the website hosting services will be subject to suspension.
- Suspension Process: Following the due date, there will be a 3-day grace period to account for any potential delays in bank transactions. If payment is not received within this window, the website hosting services will be temporarily suspended.
- Service Restoration: Upon receipt of the overdue payment, the website hosting services will be promptly reinstated. Please note that during the suspension period, the website’s availability may be affected.
We value your business and strive to maintain the highest level of service. Ensuring timely payments helps us deliver a seamless experience. If you encounter any payment-related issues, please contact our billing department promptly to resolve the matter and avoid any service interruptions.
Proofs, Re-prints & Refunds
Concerned about way your proof looks? Feel free to contact us via phone or email.
The digital proofs we send to you to view are low resolution for proofing on a computer screen or mobile device. We send a digital proof for viewing and purposes only.
If the artwork you’ve given us is low resolution it will be noted on your digital proof. The colours displayed on the proofs are not guaranteed to be accurate. This is because colours vary from on-screen (RGB) to the final printed product (CMYK/PMS).
If you’re concerned about way your proof looks, feel free to contact us via phone or email. We are more than happy to discuss any concerns you might have regarding your proof, or arrange for a hard copy sample to be posted to you.
REFUNDS & RETURNS
If there is a problem with your printed goods, you must notify us within 7 days of receiving the goods of any defects discovered with the order or the claim will be denied.
In order to receive a replacement, you must return 100% of the received product within 14 days from the time when the order was received.
All charges related to expedited printing (Urgent Printing or Shipping) are non-refundable, including orders that are returned for any reason. Please ensure your artwork has been proofed and then proofed again before signing off a digital proof. Signing off on a digital proof or printing order, means you have viewed your artwork and you’re 100% certain your artwork and/or print order is ready to commence the printing process. Vertex Media does not take responsibility for any errors found in the artwork once a client has signed off on a digital proof.
Please double check all digital proofs and print orders before signing off to avoid disappointment.
Tweed Coast Creative Studio
Australian owned and operated family business for over 20 years, located at Casuarina on the Tweed Coast. We take great pride in delivering stunning digital media and superior quality printing.
Contact us today to ask how we can help your business.
Graphics + Print + Web
3 Good reasons to choose us
Award winning graphic design, low cost premium printing and high performance web services. We ensure our clients quality, value for money and great service.
AWARD WINNING DESIGNS
Multi award winning graphic design studio located in Casuarina on the Tweed Coast. We take great pride in creating the best visual representation of each clients request. It’s our goal to provide designs that deliver results each and every time.
QUICK & RELIABLE
We're here to help turn visions into reality with creative designs that look great and leave lasting impressions. Our graphics, print and web services have a quick turnaround. We keep you up-to-date through the whole process from start to delivery.
PRINTING DELIVERED FAST
Fast delivered printing on a wide range of high quality printed products. Business cards, brochures, flyers, gift vouchers, posters, note pads, consignment books, invoice books and much more. We offer same day dispatch on selected printing.